Privacy Policy

Effective Date: January 29, 2026
Business Name: Bahia Medical Urgent Care, PLLC (“Bahia Medical Urgent Care, PLLC,” “we,” “us,” “our”)
Phone: (210) 290-8081
Website: https://www.bahiamed.com/

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or interact with us online.

1. Information We Collect
1.1 Information You Provide to Us

We may collect information you submit through forms or communications, including:

• Name
• Phone number
• Email address
• Appointment or inquiry details (what you submit in a message)
• Any other information you choose to provide

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Device and browser information
• Pages viewed and time spent
• Referring/exit pages

Basic site interaction data (cookies and similar technologies)

2. How We Use Information

We use information to:

• Respond to inquiries and provide customer support
• Schedule and manage appointments
• Send appointment-related communications (including SMS if you opt in)
• Improve website performance, analytics, and user experience
• Maintain security, prevent fraud, and enforce policies
• Comply with legal obligations

3. Cookies and Analytics

We may use cookies and analytics tools to understand website traffic and improve performance. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

4. Text Messaging (SMS)

Privacy and Consent
If you provide your phone number, you may be given the option to consent to text messages.

4.1 SMS Consent

SMS consent is obtained via an affirmative action (such as checking an unchecked checkbox on a form). Providing a phone number alone does not constitute consent.

4.2 Types of SMS Messages

If you opt in, we may send:

• Transactional/care-related messages: scheduling, confirmations, reminders, and care-related notifications
• Marketing/promotional messages: only if you separately opt in (offers, practice updates)
  Message frequency may vary. Msg & data rates may apply.

4.3 Opt-Out and Help

You can opt out at any time by replying STOP to any message. For help, reply HELP or call (210) 290-8081.

4.4 No Sale/Sharing of SMS Consent

We do not sell or share your SMS consent or phone number with third parties for their own marketing purposes. We may share information with service providers (such as SMS platforms) only to deliver messages and provide services on our behalf.

5. How We Share Information

We may share information:

• With vendors/service providers who support website hosting, analytics, CRM, communications, and SMS delivery (under confidentiality and service agreements)
• If required by law, court order, subpoena, or legal process
• To protect rights, safety, and security of our business, patients, or others
• In connection with a business transaction (e.g., merger, acquisition), subject to applicable law

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or electronic storage is completely secure.

7. Data Retention

We retain information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Choices and Rights

Depending on your location and applicable law, you may have rights to access, correct, or request deletion of certain personal information. To submit a request, contact us using the information below.

You can also:

• Opt out of SMS by replying STOP
• Opt out of certain cookies through browser settings

9. Children’s Privacy

This website is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

10. External Links

Our website may link to third-party websites. We are not responsible for the content or privacy practices of those third parties.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated Effective Date. Continued use of the site after changes indicates acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or your information:
Bahia Medical Urgent Care, PLLC
Phone: (210) 290-8081
Website: https://www.bahiamed.com/

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